Frequently Asked Questions

Set Up

• Where can it be set up?

Inflatables can be set up on a flat, firm surface such as grass, concrete, or asphalt. We can also set up in large indoor spaces such as a gymnasium. 

• What surfaces are NOT allowed?

We do not set up on gravel, dirt, mulch, sand, mud, or sharp objects (goat head thorns, sticks or brush).

•  Are there overhead hazards?

The setup area must be clear of overhead power lines, utility lines, and tree branches. 

• Do parks require special arrangements?

Yes, you may need a permit from the park, proof of insurance, and access to electricity, or you'll need to rent a generator. 

• Power Requirements

How much power is needed? Most inflatables require continuous power for the blower, with an average of 800-1200 watts per unit.

• Do I need to provide power? 

You need a standard 110-volt, 20A or 30A outlet located within 75 feet of the set up location. 

• Can the company provide power? 

Yes, we offer a generator for rent. This is often required if you are setting up at a park or renting multiple inflatables. 

Safety & Supervision

• Is adult supervision required? 

Yes, adult supervision is mandatory at all times to ensure safe use. 

• What about damage during my event? 

You are generally not responsible for normal wear and tear. You may be responsible for damage caused by negligence, such as failing to follow safety rules in high winds, or using prohibited items on the unit.

• What are prohibited items? 

Keep pets, shoes, sharp objects, and other items out of the inflatable. Do not use water on dry-only units. Balloons, food, silly string, paint/face paint, glitter, bubble solution are not allowed on any inflatables.

The Rental Process

• What is included in the cost? 

Delivery and set up for inflatables & large equipment is included within 15 miles of our storage location in Ogden, but confirm this when booking. Delivery fees will be calculated for further distances.

• How far in advance should I book?

Reserving in advance is recommended, especially during busy seasons. We will try our best to accommodate short notice reservations (48 hour or less notice) but cannot always guarantee availability.

• Do I need to clean the unit? 

You should wipe out any dirt, leaves, or grass, but you aren't responsible for deep cleaning.

• Weather Cancellation Policy:

GYBO reserves the right to cancel / postpone scheduled event for safety reasons (e.g., predicted  thunderstorms, hail, winds in excess of fifteen (15) mph) and will issue a rain check to Customer for deposits and / or confirmed payments received. The Rain Check shall be valid for a period of two (2) years from the cancelled event date. Rain checks will not be given if inclement weather conditions occur after the unit has been set up. Customer is responsible for monitoring weather conditions throughout the rental period for safe operations. 

• What if it rains? 

In the event it starts raining, winds exceed fifteen (15) miles per hour (mph), or if lightning occurs; have participants exit, then turn the blower off. Unplug the blower/extension cord from the power outlet and wait for the weather to subside. Once the weather subsides, wipe the unit and blower dry, and then re-inflate the inflatable as previously instructed by the GET YOUR BOUNCE ON Representative during set-up.